Open loop
A loop opens when someone writes in.
One customer, one thing they need. It stays open until they have an answer, however many replies that takes.
A loop is one customer, waiting.
Moorline is built around one unit, and it is not a ticket or a message.
It is a person who asked you something and does not yet have an answer.
Handled, reply still owed
Doing the work does not close it.
You reproduce the bug, ship the fix, send the refund. The loop is still open, because the person who asked has not been told.
Replied / loop complete
Telling them closes it.
The only thing missing is the reply. Send it and the customer stops waiting, and only then do they leave your list.
Keep the mailbox your customers already know.
No forwarding address. No migration. No new support identity. Moorline works alongside your existing mailbox and replies come from your own address.
- Gmail
- iCloud Mail
- Fastmail
- Zoho Mail
- Spacemail
- mailbox.org
- Migadu
- any IMAP host
Works with
Stripe
Never reply
in the dark.
Connect Stripe and every conversation opens with the person’s billing history on it: what they pay, how long they have been a customer, what they were refunded.
Nobody
gets forgotten.
Moorline
$9USD / month
- Every product you run, one subscription
- Your personal Macs included
- Unlimited customers and conversations
- Replies send from your own address
