Intercom pricing: the seat, the Fin outcome, and the bill they make together

Intercom plans and prices

Prices are in US dollars per seat per month, read from Intercom’s pricing page on 27 September 2026. Yearly billing saves 14% to 26% against monthly. Trial: 14 days, no card needed. No free plan.

What Intercom costs per year

The jump between tiers is Essential to Advanced, 2.9 times the seat, and it is where the workflow builder, multiple team inboxes and round robin live. For three people, that is $1,044 a year against $3,060. The bigger catch is what this table leaves out: every figure in it is seats only, and Fin is billed per outcome on top of all of them.

Fin, Copilot and usage costs

• Fin AI agent: $0.99 per outcome, which counts a resolution, a completed procedure or a handoff.
• Fin Voice: $1.99 per voice outcome.
• Copilot: $29 per seat a month on annual billing, $35 monthly.
• WhatsApp, SMS, bulk email and phone are charged by usage.

Worked monthly bills. One Essential seat on yearly billing ($29 a month), with Fin at three volumes. The example assumes each conversation Fin touches ends in one billable outcome, whether a resolution or a handoff:

• 100 outcomes a month: $99 for Fin, $128 in total.
• 500 outcomes a month: $495 for Fin, $524 in total.
• 2,000 outcomes a month: $1,980 for Fin, $2,009 in total.

From 30 outcomes a month, Fin costs more than the seat it runs on. Because a handoff is billed as well, the count follows how many conversations Fin touches, not only how many it settles. Copilot is separate again: $29 per seat a month on yearly billing, which takes an Essential seat from $29 to $58.

What Essential leaves out

Essential has no workflow builder, a single team inbox, no round robin and no multilingual or private help centre.

Essential is not a cut-down demo. It has the shared inbox, the messenger and Fin, which is the heart of Intercom. What it lacks is the machinery for splitting work between teams, and a small team with one inbox can go a long way without it.

The price test. In September 2026 Intercom was testing a lower Essential price ($19 on annual billing) with some visitors, so the price you see may differ from the list price here. At the test price, a year of Essential for one person would be $228 instead of $348.

Is Intercom worth it for one person?

Intercom is at its best as messaging-first support: an in-app chat widget, with Fin answering inside the product. For a software company with enough conversations for Fin to take a real share of them, that pairing is very hard to match, and the per-outcome price ties the AI bill to the conversations Fin actually handles.

For one person answering email, the bill has the wrong shape. The seat is priced for a team, email is a secondary channel routed through Intercom, and the Fin line grows every time a customer gets an answer. Moorline charges $9 a month whatever your volume, with no per-resolution charge, and works on the mailbox you already have. The full side-by-side is in the Intercom alternative without per-resolution pricing.

Questions people ask about Intercom pricing