Freshdesk pricing in 2026: the new prices, and where the free plan went

Freshdesk plans and prices

Prices are in US dollars per agent per month, read from Freshworks’ Freshdesk pricing page on 27 September 2026. Yearly billing saves about 17% against monthly. The trial gives you 14 days of Enterprise. That is the top of the ladder, so the skill-based routing, sandbox and audit logs you try first are $89-a-seat features, none of them on Growth.

What Freshdesk costs per year

The step that surprises people is Growth to Pro, 2.9 times the seat. Pro is where intelligent routing, multiple SLA policies and the multilingual help desk live, and it is the first plan Copilot can be added to. For three agents, Growth is $684 a year and Pro $1,980; give all three Copilot and it is $3,024.

The free program: 2 agents, 6 months, not on the pricing page

A free program for up to 2 agents for the first 6 months. It is not on the pricing page; you switch to it from inside an account, under plans and billing.

The limit that matters is the calendar, not a feature list. It is a generous way to try a help desk with real customers, and it has an end date. After the 6 months, the cheapest paid seat is Growth at $19 a month on yearly billing, so plan the switch before the program runs out rather than after.

Why so many roundups still say “Freshdesk Free”: The permanent free plan ended on 9 June 2025, replaced by the 6-month free program. An article recommending it is describing a plan that no longer exists in that form.

Add-ons and AI costs

• Freddy AI Copilot: $29 per agent a month on annual billing, $35 monthly, Pro and Enterprise only.
• Extra AI Agent sessions: $49 per 100. An email session is a 72-hour window.
• Day passes for occasional agents: $2 to $12 depending on plan.

A worked example. Say the AI Agent handles 200 email sessions a month. The 500 sessions that come with the account last 2.5 months, because they are included once, not every month. From then on, 200 sessions a month is $98 a month on top of the seats. That makes the AI Agent a running cost that tracks your support volume, which is worth putting in the budget before the included sessions are gone.

What Growth leaves out

Growth has no multilingual support, no custom dashboards, no intelligent routing, a single SLA policy and no Copilot.

For a team working in one language with one response-time promise, none of that is missing, and Growth is a full ticketing help desk with automations included. The gaps appear with a second language, a second SLA, or a wish for Copilot, and Copilot is the one that decides it: it is sold on Pro and Enterprise only, so the cheapest seat with it is $84 a month, not the $48 that Growth plus Copilot would suggest.

Why older articles quote lower prices. Prices rose in 2026: Growth from $15 to $19, Pro from $49 to $55 and Enterprise from $79 to $89 on annual billing. Freshworks’ own page description still says "starts at $15". Growth rose by 27%, which for a team of three is $144 more a year.

Is Freshdesk worth it for one person?

Freshdesk is a conventional ticketing help desk with a low entry price and a deep feature list above it, and the free program lets you run it on real customers for months before paying anything. For a small team that wants tickets, it is an easy place to start.

For one person, the free program ends and what follows is a seat priced for a team, with your address forwarded into Freshdesk’s inbox. Moorline is built for the solo case instead: a native Mac app at $9 a month that works on the mailbox you already have and replies from your own address. The detailed comparison is in the Freshdesk alternative for one support person.

Questions people ask about Freshdesk pricing